At Julian Frame, we are committed to ensuring your satisfaction with our photography accessories, cameras, and lenses. Please read our return and refund policy carefully.
Returns
If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide your order details and a clear description of the issue. We may request photos of the product for verification.
Refunds
Once your return is approved, we will issue a refund. As we operate on cash-on-delivery only, refunds will be processed via the original payment method wherever possible or through a mutually agreed alternative, such as bank transfer. Refund processing may take 5–10 business days.
Non-Returnable Items
Certain items may not be eligible for return if they are used, mishandled, or damaged after delivery. Please ensure proper care when handling photography equipment.
How to Initiate a Return
To initiate a return, contact us at [email protected].
Include your order number, product details, and the reason for return. Our support team will guide you through the process.
Shipping Costs
Return shipping costs for damaged or defective items will be borne by Julian Frame. For other returns, customers may be responsible for the shipping fees.
Contact Us
For any questions or concerns regarding returns and refunds, please email us at [email protected].